Returns & Warranty

Meetchina365 helps buyers and suppliers connect, but is not the seller, manufacturer, importer, or distributor of the products listed on the Platform. Returns, replacements, refunds, and warranties are governed by the agreement between the buyer and the supplier.

This page explains the usual process and how to raise a concern. The supplier's quotation, sales contract, product warranty, and the agreed Incoterm take priority over this general guidance.

Warranty periods and coverage vary by product and supplier. Before ordering, confirm in writing what the warranty covers, how long it lasts, who pays for return freight, and whether spare parts or replacements are available.

Customized, private-label, or made-to-order products may have different warranty and return terms from stock products. Get those terms before production begins, not after a problem appears.

Inspect the shipment promptly after delivery. Check the quantity, model, dimensions, materials, color, packaging, and visible condition against the order and approved sample. Do not destroy or discard packaging until the inspection is complete.

If you find a shortage, damage, or specification mismatch, stop further use or distribution of the affected batch, take clear photos and videos, and notify the supplier as soon as possible. Many contracts require notice within a short period after delivery, so do not wait until the goods are resold or installed.

A supplier warranty commonly covers manufacturing defects or failure to conform to the agreed specification. It does not usually cover normal wear and tear, misuse, improper storage, unauthorized modification, damage in transit after risk has passed, or issues caused by the buyer's design or labeling instructions.

These examples are general. The supplier's written warranty and the applicable law determine the actual outcome.

Contact the supplier first through the channel used for the order, and copy chloe.song@meetchina365.com if you need help coordinating. Include enough information for the supplier to investigate:

Keep the affected goods, packaging, and documents available for inspection. Suppliers may ask for samples to be returned or for an inspection by a third party. Cooperate in good faith and keep a written record of the communication.

The available remedy depends on the supplier's contract and applicable law. Common outcomes include replacement of defective units, repair, a credit against a future order, or a partial or full refund. Return freight, inspection costs, and restocking fees are agreed with the supplier.

Do not return goods without a return authorization or written instructions from the supplier. Unauthorized returns may be refused or lost, and the buyer may not recover the cost.

If a claim cannot be resolved directly with the supplier, contact us and we will try to help coordinate communication. Meetchina365 is not a party to the sale and does not decide contractual claims, but we may be able to clarify the order history or supplier contact.

Before initiating a chargeback or formal dispute, contact the supplier and us in writing and allow a reasonable opportunity to resolve the issue. Chargebacks should reflect the actual agreement and the evidence available.

For help with a return or warranty issue, email chloe.song@meetchina365.com with "Returns" in the subject line. Include your order or RFQ number and a short summary so we can route the request to the right person.